Return & Refund Policy

Current availability

Our concept collection is not available for purchase. A return window and return destination have not yet been established for this collection.

Before purchasing

For any product made available for sale, the applicable return conditions, request period, return shipping costs and refund procedure must be provided before purchase. Contact us if this information is missing.

Order problems

For an incorrect, damaged or defective item, contact us with your order number, description and photographs where appropriate. Please do not send a return without obtaining the correct return instructions. Our registered office is not a confirmed return warehouse.

Refund information

Any approved refund will be communicated with its amount and method. Bank and payment provider processing times can vary. Nothing on this page limits rights that apply under mandatory consumer law.

Contact

Guangzhou Qihe E-Commerce Co., Ltd.

Registered address: Room 216, Building 10, No. 1, Second Cross Road, West Zone, Hebian Tongda Creative Park, Baiyun District, Guangzhou, Guangdong, China.

Phone: +852 6266 1443
Email: service@pavorniqa.com